POSTAGE AND HANDLING
We offer a flat rate of shipping of $11 for standard or $16 for express and use Australia Post services.
Please allow up to 5 days for packaging and dispatch. This may be extended during busy periods. Due to Covid-19, please allow up to 3 weeks for delivery once you have received your shipping advice email with tracking number. SA, NT, WA and remote areas may take longer. If you have not received your package within this time frame, please email us at tash@wurrumaycollective.com with your name and order number.
Please give a current address and leave delivery instructions to ensure your package is delivered to you in the safest way possible. For example: Safe to leave at back door, no pets or do not leave package unattended.
We do offer international postage but you will need to get in touch via our email or DM on Facebook or Instagram.
REFUND POLICY
We want you to love your purchase so please choose carefully as we do not offer a refund for change of mind.
Refunds are only offered on damaged or faulty items on arrival and a request for refund must be sent to: tash@wurrumaycollective.com along with photo evidence of damage to item.
Refund requests outside 14 days of arrival will be denied.